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CAREER IN BPO

   

BPO Job Prospects

BPOs offer two types of non-voice jobs:
  1. Data Entry : This requires updating organisation databases on various details of customers and clients.
  2. Transaction Processing : Answering customer queries and enquiries, and responding to complaints over the e-mail.

The best way to search for non-voice jobs is to get in touch with recruitment consultants, or visit job portals like jobsahead.com and naukri.com, which give a clear distinction of voice and non-voice based openings in BPOs.

The performance of the candidate is constantly tracked (calls are regularly monitored, feedback constantly given). Each process (in a call centre) also has an individual assessment every six months, and an appraisal every year. The promotion to various levels depends on performance at these levels. To be promoted internally as a Team Leader, one requires to be an agent with the company for at least a year, with excellent results. This could vary with different call centres, since each has their own specific internal tracking and promotion procedures. After proving yourself as a team leader, you can become Manager of a Process, Training, Quality, or any other support function. As you continue to grow in the company, you could be promoted to Head of Process and then to Head of Call Centre Operations. The time frames between promotions depend on performance and on individual company procedures. To work in a BPO, though, you must be prepared for a challenging job, which would also require you to work during non-morning hours (night shifts), because the clients are international (mainly from the United States, the United Kingdom and Europe).

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