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CALL CENTER

   

Job Description

In Call Centers there are Customer Service Representatives (CSRs), Technical Service Representatives (TSRs), Supervisors, Managers, and Human Resources staff, and many others who work to ensure a call centre. CSRs are employed on a full-time, part-time or casual basis and may be required to do shift and weekend work. As CSRs for Inbound calls you will be entitled to answer to incoming calls and assist customers in their specific enquiries. For outbound calls, you have to create interest in the company's services by inviting customers to use all services and products offered by providing a high level of personalized customer service. Along with this you might have to update databases with changes and status of each customer. Growth from a call centre agent to the next level i.e. call centre supervisor takes about three to four years depending on your ability and performance.

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