FIELDS OF EDUCATION, CAREER OPTIONS AND PROSPECTUS


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CALL CENTER

   

Essential Skills and Traits Required

Working in a call centre might sound like an easy job as it involves around receiving and replying to the phone calls. But working in call center requires various skills which are as follows:

  • Good command over English language
  • Aptitude for working with computersGood Typing speed
  • Knowledge of consumer behaviour
  • Marketing skills
  • Ability to retrieve information quickly from databases
  • Ability to analyse problems
  • Pleasant and friendly manner
  • Ability to work as part of a team
  • Ability to Deal with Difficult People
  • Ability To Work in a Fast-Paced Environment
  • Accuracy and Attention to Detail
  • Ability to Learn New Skills

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