There are mainly four departments in a hotel, where proffessionally trained hotel executives find jobs- The front office, House- keeping, Food & beverages and the Guest reletion / marketing.The first includes answering guest'enquiries, handling reservations, book keeping, billing etc. Housekeeping staff look after comfort of guest, supervising cleaning, linen supply, fresh flower arrangement, furnishing & interior decoration. They attend to the requirment of guests. Yhe food & beverages department prepares and serves food and drinks. Hotels across the world use the F&B services as their USP. The importance of guest reletion executives has been rise over the past decade. Their job is to develop long term customers. Marketing involves selling the hotel's services to travel agencies, corporate offices and advertising.
A qualification in hotel management is almos talways neccessary to get a job here. One has to have a socially oriented, gregarious and pleasent personality.Excellent communication skill, a cool head & power of expression are neccessary too. Dynamism, quick adaptability and diplomacy are other qualities that help on the job. But above all you should have a keen desire to serve people. Knowledge of a foreign language is a help too.
Slary basically depends on the the kind of the job you get. You have a wide choice of three stars, four stars and five stars hotels. classy resturants, clubs, guest houses, cruise liners, merchant navy, industrial canteens, airlines and the tourism sectors. starting pay varies from Rs. 2,000 to Rs. 6,000 or more per month.
You can rise to be front the front office manager, the executive housekeeper, or clinch top management position as the vice-president. In the F&B department. Salaries of VPs and GMs in a five star hotel vary between Rs.60,000 to Rs.1,000,000 or more per month.
WHERE TO APPLY IN INDIA :
- WELCOME GROUP GRADUATE SCHOOL OF HOTEL ADMINISTRATION : Valley View, Manipal-576119, Karnataka.
- INDIAN INSTITUTE OF HOTEL MANAGEMENT : Rouza Bagh, Aurangabad, Maharashtra- 431 001
- IIAS SCHOOL OF HOTEL MANAGEMENT : CB-16, (Near CA Island), Salt Lake, Calcutta- 700 064